FREQUENTLY ASKED QUESTIONS
HOW DOES THE VIRTUAL CONSULT WORK?
Our virtual consults are 1 hour appointment via Zoom a video conferencing service. By using video conferencing we are able to assess your biomechanics during a series of movements that we go through with you. For example watching your squat, lunge, walk, perform heel raises, and many other motions. We take a look at your shoes, your inserts, your posture, etc. All of this paired with your description of your past medical history, current and past symptoms, and goals allows us to determine the patterns that may be contributing to your pain or discomfort and put together a plan for you to implement at home.
CAN I BILL MY INSURANCE FOR A VIRTUAL CONSULTATION?
We are not able to provide diagnosis or treatment codes for virtual consultations. You will receive an emailed receipt when you schedule your appointment if you choose to utilize a FSA or HSA account.
HOW DO I SEND PICTURES AND VIDEOS BEFORE MY APPOINTMENT?
You will be assigned a “workout” in true coach called walking and running videos 2 days before your consultation. This will allow you to upload your pictures and videos prior to your appointment.
WHAT IS YOUR CANCELLATION POLICY FOR VIRTUAL CONSULTATIONS?
We maintain a 24 hour cancellation policy. If you are unable to attend your virtual consultation we ask that you cancel or reschedule a minimum of 24 hours prior to you appointment. Cancellations made prior to 24 hours will be refunded in full. Cancellations made less than 24 hours prior to your consultation will not be refunded. Thank you for your understanding.
GAIT HAPPENS EDUCATION
HOW DO I CHOOSE WHICH COURSE OR MEMBERSHIP IS RIGHT FOR ME?
We have courses and membership options for both the layperson and practitioners.
For the layperson:
If you feel you fit between these two categories (eg. Personal Trainers, Coaches, Athletic Trainers, Pilates or Yoga Instructors, etc.) please make an educated decision based on your current education level and your intentions on how to use the information. If you are simply looking for a better understanding and exercise ideas, the layperson track may be better for you. If you are wanting to be able to go into more in-depth assessment and specific recommendations or treatments for your clients, the practitioner track may be better for you.
IS THERE AN APP I CAN USE TO EASILY ACCESS GAIT HAPPENS COURSES AND MEMBERSHIPS?
Yes! In order to access your membership, community, or online courses directly from your phone download the Kajabi App and use your log in information to access your Gait Happens Library.
ARE YOUR ONLINE COURSES APPROVED FOR CONTINUING EDUCATION CREDITS?
Currently our online courses are not approved for continuing education credits.
HOW MANY TIMES CAN I WATCH AN ONLINE COURSE?
Our online courses are a one time purchase with a lifetime of access. This means that once you purchase the course you can watch the course as many times as you like with no expiration.
IS IT POSSIBLE TO GET A COPY OF THE COURSE SLIDES?
Yes! Once you purchase the course there will be a downloadable PDF of the course slides in case you prefer to take notes by hand.
HOW DOES THE COMMUNITY PORTION OF A GAIT HAPPENS MEMBERSHIP WORK?
Similar to groups on various social media platforms, you will be able to post questions, comments, topics of discussion into the Foot Function Community. There is also a search function to see previous discussions if you are looking for a specific topic. Dr. Conley and Dr. Perez will be monitoring the community, however the majority of the discussions come from all of you!
HOW DO I GET ACCESS TO ALL OF THE VIDEOS IN MY MEMBERSHIP?
The videos will be released by section every 10 days. As more videos are released you will have access to all of your previous videos which will continue until you have unlocked all of the videos. Once all of the videos have been released you will have access to the full library 24/7.
AM I ABLE TO CANCEL MY MEMBERSHIP AT ANY TIME?
In order to make sure you have full access to all of the information the membership has to offer and give you time to digest the information, we require a 3 month minimum membership. These 3 months will be paid up front. If you would like to cancel your membership at any point after the initial 3 months, simply go to your user settings and cancel your membership.
WILL THERE BE NEW CONTENT AFTER THE FIRST 3 MONTHS?
This membership is a living breathing platform. We will be continuously adding new content, new, videos, and new discussions. Each month we also offer a live monthly mobility workshop for the Foot Function Membership and new Power Player Interviews and Live Monthly Zoom Call for the Gait Guru Membership
Still looking for an answer? Please fill out the form above or email us at firstname.lastname@example.org we'll be happy to help.