Frequently Asked Questions

Our virtual consults are 50 minute video appointments via Zoom. Before your first appointment you will submit pictures and walking videos for your practitioner to utilize. By using video conferencing we are able to assess your biomechanics during a series of movements that we go through with you. For example watching you balance, lunge, walk, perform heel raises, and many other motion depending on you goals and symptoms. We take a look at your shoes, your inserts, your posture, etc. All of this paired with your description of your past medical history, current and past symptoms, and goals allows us to determine the patterns that may be contributing to your pain or discomfort or hone in on how to optimize your performance and put together a plan for you to implement at home. Using Truecoach we are able to create a custom exercise calendar with video instructions. 

We are not able to provide diagnosis or treatment codes for virtual consultations. You will receive an emailed receipt when you schedule your appointment if you choose to utilize a FSA or HSA account.

You will be assigned a “workout” in true coach called walking and running videos 2 days before your consultation. This will allow you to upload your pictures and videos prior to your appointment.

We maintain a 48 hour cancellation policy. If you are unable to attend your virtual consultation we ask that you cancel or reschedule a minimum of 48 hours prior to you appointment. Cancellations made prior to 48 hours can be used to reschedule your appointment. Cancellations made less than 48 hours prior to your consultation will not be refunded and there will be a $75 rescheduling fee for your next appointment. Thank you for your understanding.

We have courses and membership options for both the layperson and practitioners.
Courses and Programs for the general public.
Courses and Memberships for Health Pros.
If you feel you fit between these two categories (eg. Personal Trainers, Coaches, Athletic Trainers, Pilates or Yoga Instructors, etc.) please make an educated decision based on your current education level and your intentions on how to use the information. If you are simply looking for a better understanding and exercise ideas, the general public track may be better for you. If you are wanting to be able to go into more in-depth assessment and specific recommendations or treatments for your clients, the practitioner track may be better for you.

Yes! In order to access your membership, community, or online courses directly from your phone download the Kajabi App and use your log in information to access your Gait Happens Library.

Click Here for Android

Click Here for iPhone

Many of our courses are approved for continuing education credit. Please view the individual course pages for details. 

Our online courses are a one time purchase with a lifetime of access. This means that once you purchase the course you can watch the course as many times as you like with no expiration. Online memberships are available for viewing as long as your membership is active. 

Yes! For online courses, once you purchase the course there will be a downloadable PDF of the course slides in case you prefer to take notes by hand.

Similar to groups on various social media platforms, you will be able to post questions, comments, topics of discussion into the Foot Function Community. There is also a search function to see previous discussions if you are looking for a specific topic. The Gait Happens team will be monitoring the community, however the majority of the discussions come from all of you!

The videos will be released by section every 10 days. As more videos are released you will have access to all of your previous videos which will continue until you have unlocked all of the videos. Once all of the videos have been released you will have access to the full library 24/7.

In order to make sure you have full access to all of the information the membership has to offer and give you time to digest the information, we require a 3 month minimum membership. These 3 months will be paid up front. If you would like to cancel your membership at any point after the initial 3 months, simply go to your user settings and cancel your membership.

This membership is a living breathing platform. We will be continuously adding new content, new, videos, and new discussions. Each month we also offer a live monthly mobility workshop for the Foot Function Membership and new Power Player Interviews and Live Monthly Zoom Call for the Gait Guru Membership. Still looking for an answer? Please fill out the form below or email us at info@gaithappens.com we'll be happy to help.

Shipping is currently available to the United States and Canada. We are working to continue expanding availability to other countries. If you are interested in becoming a wholesaler in another country please email info@gaithappens.com.

If you have purchased a product from Gait Happens directly via our website https://www.gaithappens.com there is a 30-day return or exchange option from the date of purchase.
To initiate your return or exchange, email info@gaithappens.com. Please include your name, order number, and the item(s) you are returning.
In order to qualify for a return:

  • Products cannot be cut or altered in any way
  • Products should appear in like-new condition without tears, cuts, or discoloration
  • Original packaging must be included and not damaged
  • Items that are used or damaged may be denied a refund or exchange.

We offer free return shipping within the United States. In case of exchanges, customers will be responsible for shipping costs associated with the replacement product.
We will send you an email confirmation when your refund has been completed. Please allow up to 3 days to process your return once it is received in our warehouse.

Yes! We are excited to provide Gait Happens products at wholesale to clinics and businesses in the United States and abroad. Please complete the wholesale account application or email info@gaithappens.com to get started.

Gait Happens provides no warranties, express or implied, regarding Gait Happens products including but not limited to merchantability or fitness for a particular purpose, or effectiveness or suitability for your individual needs, and individual results may vary. The product is provided “as-is,” and buyer assumes all risks associated with its use. The products and information provided by Gait Happens are for informational purposes only and are not intended to diagnose, treat, cure or prevent any medical issue. The use of our products should not be considered a substitute for professional medical, financial or other expert advice. It is essential to follow the provided instructions, guidelines, and safety precautions while using the Foot Health Kit. Failure to do so may compromise the effectiveness of the product and increase the risk of injury or property damage. Gait Happens shall not be held liable for any damages, injuries, or losses incurred directly or indirectly as a result of using the Foot Health Kit. By using the product, you acknowledge and accept that Gait Happens and its affiliates, employees, or agents shall not be responsible for any claims, expenses, liabilities, or damages arising from the use or misuse of the product. If you have any medical concerns or conditions, consult a qualified healthcare professional before using any product.